Policy Change Requests

A policy change request form must be submitted in order to make a change to your account. Changes include, but are not limited to: policy adds and terminations and name or address changes. Please note that certain policies have limitations and may not allow individuals to add off anniversary or before specified waiting periods. It is also important to note that employers must notify our office within 30 days of any termination due to Cobra laws. Forms must be received by the 10th of the month to show on the billing for that month. Changes received after the 10th will reflect on the following month's bill. Please submit change request forms via fax to (866) 334-5346. Should you have questions regarding eligibility of benefits or other policy changes, please contact our office by phone at (916) 944-1707 or by email at caps@capsplans.com.

CAPS offers an automatic bank debit (ACH) option. If you select automatic billing, your account will be debited automatically by the 10th of the month which corresponds with your frequency of payment. You will not be mailed an invoice; however one can be mailed upon request. NOTE: A $2.00 transaction fee for each ACH (automatic debit) will apply. Please complete and fax the Bank Debit (ACH) Authorization form to our office at (866) 334-5346 to establish your payments via ACH. Please note that requests to be changed to ACH payment may take up to two billing cycles. For questions, please contact our office by phone at (916) 944-1707 or by email at caps@capsplans.com.

Credit Card Payments

For your convenience, CAPS will accept credit card payments for bills $100 or less. If you select automatic billing, your credit card will be billed automatically by the 10th of the month which corresponds with your frequency of payment. If you would like a copy of your invoice, one can be mailed upon request. Each credit card charge is subject to a transaction fee per month ($2.00 for individuals, $4.00 for families). NOTE: Credit card payments are not available for group policies or multiple (consolidated) individual policies. For these accounts please inquire about our automatic bank debit (ACH) option. Please complete and fax the credit card authorization form to our office at (866) 334-5346 to establish your payments via credit card. Please note that requests to be changed to credit card payment may take up to two billing cycles. For questions, please contact our office by phone at (916) 944-1707 or by email at caps@capsplans.com.

Billing&Policy Change Inquiries

For billing and policy change questions, or to confirm our receipt or your change request form, please contact our office by phone at (916) 944-1707 or by email at caps@capsplans.com.