Policy Change Requests

A policy change request form must be submitted in order to make a change to your account. Changes include, but are not limited to: policy adds and terminations and name or address changes. As a reminder, employees being added to employer plans must meet their 6-month waiting period before a request to add can be submitted. It is also important to note that employers must notify our office within 30 days of any termination due to Cobra laws. Forms must be received by the 10th of the month to show on the billing for that month. Changes received after the 10th will reflect on the following month's bill. Please submit change request forms via fax to 866-334-5346. Should you have questions regarding eligibility of benefits or other policy changes, please contact our office by phone at 916-944-1707 or by email at caps@capsplans.com.

For your convenience, CAPS will accept credit card payments for bills $100 or less. Please complete and fax the credit card authorization form to our office at 866-334-5346 to establish your payments via credit card. Please note that requests to be changed to credit card payment may take up to two billing cycles and a fee of $2.00 per credit card transaction will apply. For questions, please contact our office by phone at 916-944-1707 or by email at caps@capsplans.com.

Billing & Policy Change Inquiries

For billing and policy change questions, or to confirm our receipt or your change request form, please contact our office by phone at 916-944-1707 or by email at caps@capsplans.com.